Member Services Specialist (MSS)
Key Responsibility: Above all, the MSS is responsible for selling memberships as trained and meeting cash and AR sales goals as they pertain to memberships.
Process Contribution: The MSS are vital to processes 1, 2 and 3: Marketing and Advertising, Selling and MOP. The MSR must generate sales. Waiting for people to walk through the door so that we can write memberships can be done by almost anybody. The MSS will be judged on their ability to create more prospects and to close more memberships. The MSS is responsible for creating leads, building relationships, converting leads into new members and ensuring that those members are serviced after the sale.
Other responsibilities include but are not limited to: Lead generation Customer satisfaction Member follow-up Meeting personal business objectives
Measures of success: Sales staff friendliness and NPS Close rates Cash Sales AR sales
Required Skills: Effective listening Sales Communication MSS Attitude Unrelentingly positivity!!
Reporting: MSS report directly to the Member Service Director
Things that might keep you awake at night:
Low friendliness scores
Not having appointments on your appointment book
Not being able to generate leads Low close ratios
Waiting for things to happen
Did I remember the names of every person I met today?
What have I done to improve my sales skills today?
What have I done to fill my appointments for the week?
How much relationship capital have I built with our members today?
Worx of Wenatchee Valley
Our Core values are: fight hard to win, take personal responsibility, be optimistic and play along the way, be intensely curious, have a growth mindset and don't cheat, lie, steal, create drama or be disrespectful.
If you share these values, enjoy working hard, and are selected as a WORX Professional – you will have a rewarding career with us in changing lives for the better.
Company Website: www.yourworkoutrx.com
(if you already have a resume on Indeed)